how to correct insurance history

by Jany Smitham DVM Published 2 years ago Updated 1 year ago

The best way to ensure that the information is correct is to ask your current insurer for a letter of experience. If that’s not an option, you can also order what’s called a Full Loss Subscription Exchange Report (CLUE). What is an experience letter and why might you need it?

Full Answer

Can I show my auto insurance history to a new insurance company?

If you are moving abroad or changing states and think that by having an auto insurance history to show to a new insurer you could lower your rates you would need to ask your current insurance provider if they can print you out a history of your auto insurance coverages and claims (or lack thereof) to show others.

Do you know how to track old insurance?

Knowing how to track old insurance policies can mean a windfall of funds for you or your family if you know how to access the information and are the rightful beneficiary.

How do I get a copy of my car insurance history?

If you need a copy of your motor vehicle record (MVR) as well then you should as the DMV about getting a copy of driver's history while asking about your auto insurance history. If it is your claims history that you are trying to get a copy of then you would normally be trying to get your CLUE report.

How to find out what type of insurance a policy holder has?

During your search of financial records and conversations with professionals, keep your eye out for the mention of auto insurers, home insurers, disability insurers, or any other type of insurers. Contact them to see if the policy holder had any other type of policies with that same company.


How can I fix my CLUE report?

How to fix your CLUE report. If you discover an error on your CLUE report, for example, an invalid claim report or an incorrect loss payment, you can contact LexisNexis directly by calling 888-497-0011 or 866-312-8076 and report the problem.

How do I correct an insurance claim?

Make Changes, Add Reference/Resubmission Numbers, and Then Resubmit: To resolve a claim problem, typically you will edit the charges or the patient record, add the payer claim control number, and then resubmit or “rebatch” the claim.

How do insurance companies know about previous claims?

A CLUE report is a summary of a person's auto or home insurance claim history that all major insurance companies consult when they take on a new customer. The CLUE database, which is run by LexisNexis, lets insurers see any claims that a new customer has filed within the last seven years.

Can I view my CLUE report online?

You can view your CLUE report online by going to the LexisNexis website and filling out their electronic request form. LexisNexis is the consumer reporting agency that produces CLUE reports to provide information about individuals and properties to organizations like banks and insurance companies.

What is meant by a clean claim?

1. Clean claim defined: A clean claim has no defect, impropriety or special circumstance, including incomplete documentation that delays timely payment.

What is a corrected claim?

A corrected claim is a replacement of a previously submitted claim. Previously submitted claims that were completely rejected or denied should be sent as a new claim.

Do insurance companies check claims history?

Most car, home and travel-insurance providers submit information to CUE, which typically stores details of insurance claims for six years. Insurance providers use CUE to calculate the cost of your premium, based on your claims history, so always be accurate and honest about any past claims when you buy car insurance.

Do insurance companies keep track of claims?

Yes. There are specialty consumer reporting agencies that collect information about the insurance claims you have made on your property and casualty insurance policies, such as your homeowners and auto policies. They may also collect driving records.

Do insurance companies talk to each other?

Answer provided by While car insurance companies don't talk directly to each other, they do share information. All car insurance companies can access your claims history through a database called the Comprehensive Loss Underwriting Exchange (CLUE).

How far back does CLUE report go?

C.L.U.E. reports go back five years into the history of a property. It's standard industry practice to purge losses over five years old.

Who can obtain a copy of a CLUE report?

A CLUE report can be obtained through information provider LexisNexis every 12 months. Only a property owner or insurer can obtain one, but reports can be ordered for free via mail, phone or the internet.

How do I dispute a LexisNexis report?

How to Dispute Your LexisNexis ReportSend a letter to the LexisNexis consumer care center.Call 888-497-0011.Email your complaint to

How can I check the history of my insurance claims?

Anytime you’ve applied for an auto insurance policy, you’ve probably been asked about your claim history. Indeed, insurers want to know if you have ever been involved in an accident involving property damage. In addition, insurers need to know if you have been ticketed and why the tickets were issued (i.e., speeding, reckless driving).

Why Do Auto Insurance Companies Check Claim History?

Auto insurance companies set their rates based on a thorough risk assessment. In order to make this assessment, an insurer must first obtain your claims history. If you have multiple fault claims or traffic violations, you are likely to be classified as a high risk driver.

How Past Claims Affect Future Auto Insurance Rates

The best way to reduce your fares is to keep a clean driving record. Avoiding responsible accidents and traffic violations will work in your favor and help you get a lower insurance rate.

Our recommendations for auto insurance

Remember that taking your time and doing thorough research is usually the best way to save money and find the perfect auto insurance for your driving habits.


The Detroit Bureau collects data from all of the major auto insurance providers to formulate rankings of the best insurers. Our in-depth rating system takes into account market share, coverage, pricing, customer satisfaction, and industry expert ratings.

What does it mean to track old insurance?

Knowing how to track old insurance policies can mean a windfall of funds for you or your family if you know how to access the information and are the rightful beneficiary. Whether you had a parent or other family member pass away, or you have simply misplaced your own insurance policies, you need to be aware of what is required ...

What to do if you get a solicitation from an insurance company?

If you get a solicitation from an insurer, do not contact them with the number or address provided on the mailing. Instead, look up the insurer online and use the number or address you find on the internet.

How to be a personal representative for insurance?

1. Look through financial records. Providing it is your insurance, or you are the beneficiary of the insurance and have the right to be the personals legal representative, you can begin by looking through financial records. These include old bank books, online bank records, as well as tax records and old statements.

How long does it take for a MIB to report a policy?

Within 10 days, they will produce a report that will provide information of any applications completed by the person of interest, the insurance company, the date of application, and the contact information for the insurer. The MIB cannot tell you if a policy was issued.

What is a policy locator?

These are typically known as policy locator services, and if you are an executor or legal representative of a deceased person with a policy, you can submit your legal information and a death certificate, and the service will contact all the life insurance providers in the state.

Drivers want free online access to their driver record and insurance history

Even if you haven’t looked at your reports lately, you can be sure that your insurance company or broker did the last time you purchased Ontario auto insurance. It’s a necessary step on the insurance provider’s side. For individuals, however, it can be time-consuming and costly to obtain.

Knowledge is power

Knowing your driving record and insurance history is comparable to knowing your credit score. It allows you to see, in part, why your premium is what it is and how tickets and collisions affect insurance rates.

How to get your Ontario driver record and insurance history

Currently, it costs $12 to order an online copy of an uncertified three-year driver record, the most frequently requested driving record in Ontario. This report shows the number of demerit points you may have on your licence, as well as any suspensions and Highway Traffic Act and Criminal Code of Canada convictions.

Steer clear of high car insurance rates

Your driving record and insurance history matter; both are influential factors in determining what you’ll pay for car insurance.

How to clear your driving record

A flashing police light in your rearview is never a welcome sight. But keep in mind that tickets aren’t necessarily set in stone. Here are some steps you can take to clean up your record.

How long violations affect your car insurance rates

If you’re unable to clear your traffic tickets, you might be stuck waiting them out. The time period varies by insurer and state.

Not all violations affect insurance rates

From an insurance standpoint, you don’t have to stress over every ticket. Parking violations generally don’t affect car insurance premiums as long as you pay on time. And some insurers even forgive certain first-time citations.

Take control of your driving record to save

Remember, it’s not necessarily the traffic tickets you get that raise car insurance rates — it’s the ones that stick. Knowing how to clear your driving record of minor violations or equipment-related citations helps you maintain a responsible reputation in your insurer’s eyes — and, more importantly, enjoy affordable rates in the future.

How to contact LexisNexis?

LexisNexis can be reached one of three ways: 1 Physical address: Write to the company at LexisNexis Consumer Center, ATTN: FACT Act Dispute Request, P.O. Box 105295, Atlanta, GA, 30348-5295 2 Phone: 888-497-0011 from 8 a.m. to 7 p.m. ET 3 Email:

Can you remove an insurance loss from your record?

If you submit an explanation of an insurance loss on your record, your explanation will appear on all future reports — but it won’t remove the loss from your record, no matter whether it’s correctly or incorrectly reported. By contrast, a dispute could allow you have to have wrong info removed from your report.

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