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verizon how to use insurance to get a new phone

by Arianna Witting MD Published 1 year ago Updated 1 year ago
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You can file a claim online: Cell Phone File Insurance Claim Total Mobile Protection | Verizon Wireless You'll need to pay your deductible; $99+ and send back the phone that isn't working properly, once the refurbished phone arrives.

Full Answer

How do I file an insurance claim with Verizon Wireless?

Insurance and device protection - Support Overview. Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. Certain device protection options also include repair, security and privacy features, 24/7 tech support and more. Below you'll find information about each ...

Does Verizon replace stolen phones?

Jun 27, 2015 · 06-26-2015 07:50 PM. You can file a claim online: Cell Phone File Insurance Claim Total Mobile Protection | Verizon Wireless. You'll need to pay your deductible; $99+ and send back the phone that isn't working properly, once the refurbished phone arrives. 0 Likes.

Is Verizon protect phone insurance worth it?

How do I add insurance to my Device?

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Can you get a new phone same day with insurance?

Device protection is similar to car insurance. It's insurance for your mobile phone, tablet or smartwatch. If your device is lost, stolen or damaged, it provides options to quickly repair a cracked screen or replace your device as soon as the very same day.

How do I make an insurance claim with Verizon?

How do I file a claim?File a claim on Asurion's website.Call Asurion at (888) 881-2622.File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.

How do I replace a phone on my Verizon account?

To get started, go to vzw.com and sign in to your My Verizon account. Once signed in, select Devices from the top navigation then click Activate or switch device. Next, scroll down and click on Swap numbers. Select the two devices that you want to switch, click Next to continue.

Can Verizon send me a replacement phone?

How do I ship my device to Verizon? Send your device to us within 5 days of receiving your Certified Like-New Replacement, or you'll be charged up to the retail price of the replacement device.

What do I say to my insurance claim if I lost my phone?

What to say when claiming phone insuranceA crime reference or lost property number.Proof of purchase.IMEI number.Details of how your phone has been damaged or lost.Jan 8, 2020

How do I know if I have insurance on my Verizon phone?

Check a recent bill. If a user has...and is paying for insurance...it will be listed. Also. reach out to Asurion to see what they say.Jul 30, 2017

Can you just swap SIM cards on Verizon phones?

Yes, you can switch SIM cards between phones on Verizon as long as both phones are Verizon smartphones and you have an active Verizon plan. But if the new device is locked to another carrier, no, you won't be able to switch SIM cards between phones.

How do I switch from one iPhone to another Verizon?

Activate a new iPhoneSave contacts and content on your old phone using the Transfer Content info . ... Power both phones down. ... If necessary, insert the SIM card into the new phone.Turn the new phone on then follow the on-screen Setup Wizard instructions to activate and set up your new phone.More items...

Can you set up a Verizon phone without going to the store?

It's easy to activate a device you already own through My Verizon. Go to vzw.com and sign into My Verizon account. Once signed in, select Devices from the My Verizon Navigation and choose Activate or switch device. From here, you will be able to activate a device you already own.

How long does it take for Verizon to send a replacement phone?

If you place your order before 8 PM Monday - Friday or before 2 PM Saturday, it will be delivered in 2 days. After 2 PM on Saturday, and before 8 PM on Monday, your orders will be delivered on Wednesday.

Can you upgrade a broken phone Verizon?

From there, users can get an additional $700 in monthly credits or $800 for qualified Android phones. If current Verizon customers simply want to stick with their plan and upgrade their devices, the carrier says they can trade-in a broken handset for up to $440 in savings.Mar 31, 2021

Are replacement phones new?

The replacement phone will most likely be new if your iPhone model is the latest. However, if you have an older model, you will most likely get a refurbished replacement. In any case, you cannot specify whether it is a new phone or a refurbished one.

How much is Verizon's extended warranty?

Verizon Extended Warranty is $5 per month, per device. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service.

What are the benefits of Verizon?

The following benefits are available for select smartphones, subject to parts availability: 1 Same-day device replacement and setup 2 2 Unlimited cracked screen repairs for $29 each time you need it 3 3 Fast battery replacement at a Verizon-authorized repair facility 4

How long does a manufacturer's warranty last?

Typically, manufacturers provide a warranty that covers mechanical or electrical defects for a period of time (usually 1 year from the date of purchase). If you decide you want coverage for mechanical or electrical defects after your manufacturer’s warranty expires, you can pay to extend it.

How to contact Asurion?

Call Asurion at (888) 881-2622. File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device.

What is a manufacturer defect?

A manufacturer's defect is something that's wrong with the device itself (e .g., electrical or mechanical malfunctions). It isn't physical damage to the device, like dropping it or getting it wet. Your device is considered damaged if it's broken because of something that was done to it.

How much does Verizon Protect cost?

Another benefit is Call Filter, which identifies unknown numbers and blocks spam calls. Pricing is $14/month for Tier 2 phones and $17/month for Tier 1 phones. Verizon Protect Multi-Device is also available. The plan costs $50/month for up to 3 lines, with the option to add up to 7 additional lines for $11/month each.

What is total equipment coverage?

Total Equipment Coverage combines Wireless Phone Protection with an Extended Warranty, so it covers lost, stolen and damaged phones plus manufacturing defects after the original warranty expires. Coverage limitations are the same as the Wireless Phone Protection plan. Deductibles range from $9 to $249, depending on your model, though most phones are eligible for unlimited screen replacements for $29 each. All other repairs are limited to 3 instances in any 12-month period. The plan costs $7/month for Tier 2 phones and $11/month for Tier 1 phones.

Does wireless phone protection cover water damage?

Wireless Phone Protection covers lost, stolen and damaged phones, including cracked screens and water damage. It does not cover manufacturing defects after the original warranty expires. Read the fine print, and you’ll see the plan also doesn’t cover defects or damage from normal wear and tear or misuse, accidents or neglect, phones that have been altered or modified, phones with removed labels or illegible serial numbers, or damage due to spills or immersion in food or liquids.

What is Verizon Protect?

Verizon Protect offers everything included in the Total Mobile Protection plan. Verizon Protect subscribers will also get access to Verizon apps that may be used to filter spam calls or enhance digital security.

How much does it cost to fix a cracked phone screen?

The Wireless Phone Protection also includes coverage for cracked screens. Rather than paying the regular deductible, screen repairs come with a $29 fee regardless of a phone’s model.

Does Verizon have a deductible?

Verizon’s Wireless Phone Protection program offers coverage for phones that are lost, stolen, accidentally damaged. It also includes coverage for post-warranty defects. The plan includes a deductible that varies by phone model.

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